Based out of Stratford, Connecticut, Kenneth Paul Palmero serves as president and owner of Palmero Health Care, a company that sells infection control supplies. The recipient of a Surgical Product Excellence Award as well as a Best of Stratford 2011 and 2012 Award, Palmero also earned ISO 9001:2008 certification for his 40,000-square-foot facility.
Offered by the International Organization for Standardization, the ISO 9000 line of credentials indicates a company’s commitment to quality management. These regulations advise entities on how to keep their businesses in good working order, and how to enhance their services by learning about relevant technology and seeking customer feedback.
ISO 9001:2008 is a quality management system that establishes a list of guidelines that companies of every size should follow. It has been adopted by more than 1 million firms across 170 countries. Focusing on customer satisfaction and the duties of top management, it encourages constant improvement to ensure that products and services are of good quality. Audits are one of its most important components: in order for companies to function at maximum efficiency and retain their ISO 9001:2008 credentials, it is recommended that third parties periodically review their operations.